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Advanced Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-siteIndianapolis, IN$46K – $60KApply by May 19, 2026Medical Support AssistanceESFJINFJISFJISTJHealthcare
Apply for this job →About the Role
The incumbent serves in Employee Occupation Health (EOH) unit aligned under the Associate Chief Nurse, Primary Care, and is assigned under appropriate supervision at Veteran Health Indiana. Incumbent actively and continuously contributes to and maintains a collaborative, friendly, and ICARE centered work environment. ICARE core values (Integrity, Commitment, Advocacy, Respect, and Excellence) apply to all engagements and interactions including but not limited those with Veterans and coworkers.
What You'll Do
- →Day to day tasks include, but may not be limited to: a.
- →Knowledgeably utilizes VA scheduling software including the Electronic Health Record, ISS, VS GUI and Virtual Care Manager in establishing patient appointments within the appropriate desired date. b.
- →Adheres to scheduling protocol on patient outreach attempts and ensures appointments entered in ISS are accurately reflected in CPRS. c.
- →Appointments are cancelled/rescheduled according to established protocols and informational note is entered in CPRS. d.
- →Patients receive a call 24-hours in advance and are reminded of scheduled appointments e.
- →Verifies and updates demographic and eligibility information in computer systems. f.
- →Refers all questions requiring immediate medical or clinical attention to the appropriate health care team member.
- →The incumbent utilizes various reports to complete assigned tasks, such as EARR (Error Action Required report), 1st time appointment reports, consults due reports, and other national, VISN, and locally developed reports.
- →Additional day to day tasks includes, but may not be limited to: a.
- →Assists in the update, development, and maintenance of program materials, packets, and other printed materials. b.
- →Assists with the orientation/on the job training of new staff. c.
- →Completes work orders and contacts appropriate staff when requested to support the environment of care. d.
- →Prepares correspondence to support the administrative functions of the assigned team; all correspondence is neatly formatted and checked for appropriate spelling and grammar, all documents are the current version, and outgoing Certified mail meets USPS standards. e.
- →Participates in scheduling/phone audits and reviews to ensure effective scheduling practices. f.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements ( https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID complaint cannot be utilized as an acceptable form of identification for employment.
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: fefb1d12-3beb-4288-83fe-2d152db5e472
Posted via USAJobs