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Lead Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
About the Role
Puget Sound VA Medical Center is looking to fill Lead Medical Support Assistant positions in the Hospital Specialty Management Service Line at the main Seattle campus. First list of eligible applicants will be sent to the hiring manager on 5/29/26. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.
What You'll Do
- →Lead Medical Support Assistants (LMSA) provide administrative support to our clinical colleagues in the care of our Nation's Veterans.
- →Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care.
- →VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission.
- →LMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need.
- →The LMSA is responsible for the coordination of MSA assignments and workflow, especially in an interdisciplinary unit.
- →The LMSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
- →The LMSA assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, inpatient/outpatient, specialties, and/or community resources.
- →The duties of this position include but are not limited to the following: Advises clinical staff on current administrative processes.
- →Uses Electronic Health Record (EHR) in conjunction with approved scheduling software to view, process and schedule orders.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Enters/updates or verify insurance information per VHA policies and directives.
- →Assist and train other Medical Support Assistants as needed.
- →Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that schedules are closely monitored to effectively support the needs of the clinics.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Education: Education is not used for substitution of experience at the GS 7 level.
Personality Fit
Job ID: 064c70c5-f2cf-43e7-ae2c-ee0e904fd242
Posted via USAJobs