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Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-siteAmarillo, TX$38K – $61KApply by May 18, 2026Medical Support AssistanceESFJINFJISFJISTJHealthcare
Apply for this job →About the Role
The incumbent is assigned as a Medical Support Assistant (MSA) in the Nursing, Acute Care Service for the Emergency Department and is primarily responsible for performing a variety of administrative and clerical duties and is the liaison between the nursing staff in their assigned area and customers both internal and external to the medical center.
What You'll Do
- →Handle complex incoming calls from several sources and performs duties that include, but are not limited to scheduling, canceling, rescheduling patient appointments and/or consults: the receipt, intake, and indexing of health and administrative information.
- →The MSA will participate in huddles with other MSAs and/or clinical staff to determine the daily needs of the service.
- →Routinely communicates with physicians, case managers, and other allied health care professional staff using sound interpersonal skills and is constantly aware of the sensitive information that is being communicated.
- →Work Schedule: Monday to Friday, 12:00 pm - 8:30 pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 504-52308-F, 504-52307-F, 504-52306-F Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: dccbbdcb-8eb7-4284-b6a2-2db6f20005ef
Posted via USAJobs