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Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
About the Role
The Medical Support Assistant (MSA), is in the Health Administration Service with the Veterans Health Care Systems of the Ozarks (VHSO) located in Fayetteville, Arkansas. Positions available at the following locations: Fayetteville VA Medical Center, AR; Fort Smith VA Clinic, AR; Ozark VA Clinic, AR; Branson VA Clinic, MO; Joplin VA Clinic, AR; Gene Taylor Veterans' Outpatient Clinic, Springfield, MO; and Jay VA Clinic, OK.
What You'll Do
- →Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- →Schedule appointments by following VHA Outpatient Scheduling Directive and will follow Standard Operating Procedures.
- →Utilize the Electronic Waiting List accurately in a timely manner.
- →Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →Daily review of Consults (medical/provider), active/pending text orders, Encounter reports, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition.
- →Initiates patient appointments through (VSE/CPRS) by use of the scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics.
- →Incumbent explains necessary test preparation to patients and records information such as date, exam type, and procedure required on appointment card.
- →Schedules and coordinates appointments for return visits and future appointments to reduce multiple trips for Veteran.
- →Ensures clinics are blocked when physicians are on leave or for scheduled meetings/training to prevent patient cancellations.
- →Utilize Recall Reminder Software policies when scheduling is beyond the 30-day request.
- →Utilize no show/missed opportunity rules by the Standard Operating Procedures stated in Appointment Management document.
- →Utilizes a computer-generated appointment list to complete daily clinic activities making additions and deletions as necessary for computer entry upon completion of clinic.
- →Manages the telephone triage and carefully and briefly questions Veterans about medical problems and determines if any emergency situations exist by following the trigger word policy MCM-11-090 i.e., chest pain, shortness of breath, blackouts, GI bleeding or any medical need for immediate attention, working closely with the team nurses and physician.
- →Manages scheduling, medical data, and patient movement to bypass the usual waiting time and ensures that appropriate administrative actions are taken.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: e61eef1b-5d3e-4597-bc7e-06c3e9821e6a
Posted via USAJobs