Mid Market Account Manager

At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community. The Role Our Mid-Market Account Managers are trusted partners to growing organizations, responsible for driving retention, expansion, and long-term value across an existing book of business (51–2,499 employees). You'll partner with Technical Solutions Consultants to support customer success, uncover growth opportunities, and ensure customers continue to get increasing value from Cypress over time. This role blends relationship management with commercial ownership. You'll manage renewals, identify expansion opportunities – new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow. Who You Are You build relationships first and earn the right to sell second. You open calls with genuine warmth, remember what’s happening in your customers’ worlds, and create rapport before business. Over time, that consistency compounds into real trust. You stay connected all year, not just at renewal. Your customers hear from you quarterly, not annually. You proactively share usage insights, product updates, and value-driven recommendations—so when renewal conversations happen, they feel like a natural continuation of the relationship, not a re-sale. You can speak technical without hiding behind jargon. You understand the product deeply enough to explain it simply, tying the Cypress Platform to real customer outcomes rather than buzzwords. You ask