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Program Support Assistant - Patient Relations Assistant
Veterans Health Administration · Posted 2 days ago
On-siteChillicothe, OH$53K – $68KApply by May 15, 2026Miscellaneous Clerk And AssistantENFJENFPESFJISFJCustomer SuccessHealthcare
Apply for this job →About the Role
This Program Support Assistant position serves as Patient Relations Assistant for the Chillicothe VA Healthcare System. This position is organizationally aligned under the Customer Service Department, Chillicothe VA Medical Center. The primary purpose of this position is to function as patient advocate liaison, problem solver, communicator, and facilitator for Veterans, their family members, representatives, employees, and Medical Center stakeholders.
What You'll Do
- →Major duties include, but are not limited to: Serves as the point of contact, liaison, facilitator, and problem-solver to assist Veterans and their families.
- →Greets and directs customers (including Veterans, their family members, staff, and other stakeholders) to appropriate services necessary for meeting their care related needs.
- →Assisting the Chief Patient Experience Officer to implement various strategies and programs to improve the overall patient experience within the hospital system, as well as compiling data and running reports for measuring the success of program implementation, and other data compilation requests as assigned.
- →Program implementation includes Red Coat Ambassador Program, Welcome Center, clinic environmental improvements, employee new badge implementation and future projects.
- →Prepares and monitors evaluation data, analyzes data, identify discrepancies, make corrections, and recommends a course of action to ensure accuracy and timeliness of future data input.
- →Collects, analyzes, and evaluates data generated and produces meaningful reports based on that data regarding quality and customer service standards.
- →Generates reports on the status and effectiveness of the Medical Center's Veteran Experience program.
- →Also assists the Patient Advocates in the PATS-R system.
- →Implements and maintains initial program requirements, as well as any new initiatives that are required by the Medical Center, VA Central Office, or other related and approved cultural transformation entities.
- →Work Schedule: Monday through Friday, 7:30 am to 4:00 pm.
- →Telework: Not authorized.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant - Patient Relations Assistant/PD92982-0 Relocation/Recruitment Incentives: Not authorized.
- →Critical Skills Incentive (CSI): Not approved.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: efb358e1-52e3-491d-8f38-66c2e98de86b
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