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Program Support Assistant
Veterans Health Administration · Posted 2 days ago
On-siteDetroit, MI$56K – $72KApply by May 18, 2026Miscellaneous Clerk And AssistantENTJESFJESTJISTJOperations
Apply for this job →About the Role
The position is located within the Department of Veterans Affairs, Office of Research and Development in Detroit, MI (John D. Dingell VAMC). The Program Support Assistant (PSA) provides administrative support for the Associate Chief of Staff for Research (ACOS) and the Administrative Officer (AO) for Research and Development.
What You'll Do
- →Duties: Duties may include, but are not limited to: Serves as the primary point of contact for research administrative matters, ensuring follow through of requests and coordination of problem resolution as needed.
- →Organize and maintain databases related to employee data, credentialing documentation, training and onboarding/offboarding processes.
- →Manage telephone calls and email communication in a professional manner, documenting key information related to inquires and transferring inquires to appropriate personnel.
- →Meets the needs of customers while supporting the organization's missions, interacts with a variety of customers in a courteous, tactful and respectful manner and handles conflict constructively.
- →Process employee paperwork, human-resource related activities, research lab access and new employee orientation.
- →Provides guidance to research personnel on resources, regulations, procedures and deadlines regarding personnel processing activities.
- →Develops and maintains record keeping systems and procedures.
- →Utilizes electronic software/databases for local site documentation of administrative study-related duties.
- →Responsible for planning and coordinating a variety of organizational activities, events and meetings as well as scheduling appointments for organizational leadership.
- →Assists in equipment management by coordinating inventory checks, equipment turn-ins and tracking of equipment transfers.
- →Provides support in the management of space utilization, procurement and contracting services, property management and engineering (equipment/facilities) concerns.
- →Researches and maintains service-level polices and standard operating procedures, ensure these are consistent with regulatory requirements and aid in updates to these regulatory materials upon guidance changes.
- →Contribute to the timely submission of application submission by research personnel by tracking and monitoring communication, providing guidance in completing forms and address processing delays.
- →Aids in acquiring supplies, equipment and services to meet the purchase, rental or lease needs of the organization.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is sedentary.
- ✓Typically, the employee sits comfortably at a desk to work.
- ✓However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts, etc.
- ✓Manual dexterity is required for operating office equipment.
- ✓Typing and computer operation may involve long periods of hand and wrist movement.
- ✓No special physical demands are required to perform the work.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 12f024ba-0cc8-4108-9612-89b4e19ad6ed
Posted via USAJobs