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Program Support Assistant
Veterans Health Administration · Posted 2 days ago
HybridErie, PA$45K – $59KApply by May 18, 2026Miscellaneous Clerk And AssistantENFJENFPESFJISFJCustomer SuccessHealthcare
Apply for this job →About the Role
The incumbent serves as a Program Support Assistant (PSA) for the Clinical Services (CS) of the Erie Veterans Affairs Medical Center (EVAMC) which includes both Primary Care-Erie and CBOCs. The position will report to the Administrative Officer, CBOC's and have second level reporting to the Chief, Clinical Services. The incumbent completes and coordinates a wide variety of administrative, clerical and customer service tasks essential to the executive administration of the Service Line.
What You'll Do
- →Duties and Responsibilities of the Primary Care Clinical Services (PCCS) Program Support Assistant include: Performs primary timekeeping duties for time and leave units within CS; includes daily posting of attendance, tracking of exceptions and timecard certification by supervisors.
- →Serves as CS record liaison.
- →Establishes, maintains, and revises office and electronic filing systems with the appropriate level of security.
- →Organizes, maintains, processes and disposes of routine and confidential paper and electronic files, MSDS sheets, contingency plans, policies and standard operating procedures, personnel actions, faxes, webpages and SharePoint content; coordinates correspondence and communication flow including that of a sensitive nature.
- →Coordinates with facility record manager as needed.
- →Runs the Action Required report and filters the No Status report for CS; maintains consistent communication with clinicians to resolve incomplete visits, incomplete and no status encounters, and incorrect duplicate visits on a regular basis.
- →Assists the Administrative Officer, CBOC with equipment inventory, locating and documenting CS equipment across multiple sites ensuring necessary identification labels are in place.
- →May serve on special committees, initiatives or projects in either a lead or supporting role.
- →Enters work orders when needed; assists with supply purchases by coordinating with end user to identify exact product needed and follow through the procurement process.
- →Responsible for managing key inventory and submitting requests when keys are needed.
- →Consults with and provides education, guidance and technical advice to all service line staff including PC Erie and CBOC partners regarding scheduling, consult management, unsigned notes, encounter completion, missed opportunities, PACT team assignments, Secure Messaging escalation, scheduling, Electronic Wait List management, New Enrollee Appointment Requests, and other related items/initiatives.
- →Identifies and recommends ways of eliminating, combining, simplifying or improving administrative and clerical office procedures and processes with attention to solutions that reduce waste and enable real-time support using various technology and software applications.
- →Works in concert with all staff, clinical and administrative, using considerable tact, diplomacy, civility and courtesy.
- →Makes all necessary arrangements for CS staff when needed for travel and education requests; educates staff on proper documents needing completion and formally prepares and submits requests to CS and facility leadership for review.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 815f0839-4ef3-410e-a1fb-a6c249fd132f
Posted via USAJobs