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SUPERVISORY MEDICAL SUPPORT AS
Veterans Health Administration · Posted 2 days ago
HybridBuffalo, NY$61K – $79KApply by May 14, 2026Medical Support AssistanceENFJENFPESFJISFJCustomer Success
Apply for this job →About the Role
The GS-8 Supervisory Medical Support Assistant (MSA) is assigned to the VAWNYHS Care in the Health Administration Service (HAS) under the direct supervision of the Chief of HAS. The incumbent serves as a Supervisory Medical Support Assistant in HAS in a supervisory role. Duties may be performed in Clinic Based Outpatient Clinic (CBOC), Inpatient Unit, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting.
What You'll Do
- →The employee has full administrative and professional responsibility for planning and directing the MSA's activities and is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
- →It is expected that the GS-8 Supervisory Medical Support Assistant (MSA) works collaboratively with all clinical business managers and frontline staff throughout the Primary Care and Specialty Clinics, in the Specialty Clinics Call Center and Primary Care Call Center.
- →The Supervisory MSA develops and maintains effective and efficient communication with all departmental leadership, respective Care Line Managers and service line managers and frontline staff, serving as a core member of the HAS and Clinical Service leadership.
- →Successful performance in this position requires knowledge of administrative policies and procedures at facility and network level that impact HAS and Business Operations, information security and exchange, management of reports and data, scheduling directives, telephone care, and public relations/customer service.
- →The Supervisory MSA serves as a resource to HAS staff in use of applications, and must have the ability to extract, correlate and analyze patient encounter and provider workload data make recommendations to the Leadership team and acts as a customer service representative for HAS.
- →The HAS Supervisory MSA has detailed knowledge of outpatient administrative processes, release of information, records management schedules for ambulatory care clinics, workload data capture, encounter forms, and VISTA scheduling package, maintaining full responsibility and accountability for the scheduling practices.
- →Work closely with department business managers to communicate implementation, monitoring, and evaluation of all administrative procedures related to HAS.
- →Provide recommendations and suggestions to management as necessary to ensure timely completion of reports, related performance monitors/measures are met, and to ensure the HAS team adheres to local, VISN and national guidelines, memorandums and directives.
- →Provide training, implementation, monitoring and evaluation of all administrative procedures related to HAS operations Serve as HAS subject matter expert, working closely with the clerks in all clinical and administrative settings.
- →Create or modify team and position settings, assign provider user class based on verified credentials, link the associated clinic, program clinical alert notification levels, and establish preceptor to associate provider links.
- →Work with respective clinical Business Managers to ensure the clinic set up and encounters are correctly established.
- →Provide oversight and has programming responsibility for all automated and special patient correspondence letters generated through the Appointment Management computer program.
- →Aids with clinic set-up as needed/requested, for interdisciplinary staff aligned with Primary Care Clinic teams.
- →Work Schedule: Full-Time; Monday-Friday 7:30am-4:00pm Position Description Title/PD#: SUPERVISORY MEDICAL SUPPORT AS/PD21S71A Relocation/Recruitment Incentives: Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: 109a3cf3-be14-4487-820d-79c43a3317dc
Posted via USAJobs