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Supervisory Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
HybridFayetteville, AR$61K – $79KApply by May 18, 2026Medical Support AssistanceESFJINFJISFJISTJHealthcare
Apply for this job →About the Role
The Supervisory Medical Support Assistant (SMSA) plays an integral role in achieving first contact resolution through Veteran-centered delivery of care while also providing support across multiple ancillary and interprofessional clinics to determine the needs of the Veteran/caregiver.
What You'll Do
- →Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant (MSA) in a Facility Office of Community Care (OCC).
- →The Supervisory Medical Support Assistant (MSA) in a Facility Office of Community Care (OCC) as part of an interprofessional healthcare team.
- →Supervisory MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver as part of an interprofessional healthcare team.
- →Coordinating the clinic preparation activities and integrates administrative functions with the primary care services.
- →Ensuring correct certification of invoices and timely payment to vendors in fund controls, responsible for budget management.
- →Performing duties related to the receipt, intake, and indexing of health and administrative information.
- →Managing the administrative program for primary care services including the efficient, effective and economical assignment of staffing designed to provide adequate administrative support to the clinical staff during regular tours of duty.
- →Assigning and evaluating the work of subordinate staff; resolving complex problems ensuring patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
- →Extracting and analyzing data to provide reports in support of performance measures to senior management.
- →Communicating with physicians, case managers, and other allied health professional staff.
- →Orienting and assisting new employees to the service in VA policies and procedures, VISTA, CPRS and all administrative activities of ambulatory healthcare and serves as a resource for administrative staff.
- →Ensuring full compliance with established contracts and monitors to timely alert supervisor of any needed adjustments or of noncompliance with JCAHO standards.
- →Planning and/or coordinating a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
- →Monitoring personnel assignments, work distribution and work performance to ensure adequate service is being provided and work is properly distributed to accomplish the workload.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
Job ID: 6ebb30c2-69c8-4f0f-ba6c-dfdc39d93934
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