Job Listing
V
Advanced Medical Support Assistant
Veterans Health Administration · Posted today
On-siteSan Diego, CA$56K – $73KApply by Jun 29, 2026Medical Support AssistanceESFJESTJISFJISTJOperationsHealthcare
Apply for this job →About the Role
Provides advanced administrative and patient care support for VA Community Care. Coordinates appointments, processes medical records, manages referrals, ensures accurate scheduling, and communicates with Veterans, providers, and clinical staff. Maintains HIPAA standards, resolves issues, and supports smooth clinic operations.
What You'll Do
- →This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until June 29, 2026.
- →The initial cut-off date for referral of eligible applications will be June 01, 2026 with subsequent cut-off dates on the 1st of each month.
- →Care in the Community (VACC).
- →The local VA Community Care Service coordinates pre-authorized clinical services for Veterans outside the VA San Diego Healthcare System.
- →The incumbent is responsible for generating pre-authorizations for medical care outside of the VA.
- →The employee schedules medical appointments with community providers and documents all information in the appropriate VA systems.
- →The employee monitors all incoming community care consults and tracks their progress through to the collection of medical records resulting in consult closure.
- →The work involves several processes such as recording, reviewing, compiling, and interpreting medical data and information incidental to a variety of patient care and treatment activities.
- →Variations in work result from changing priorities which frequently depend upon the urgency of the situation.
- →Incumbent must use a high degree of tack, poise, empathy, diplomacy and compassion dealing with veterans; families, caregivers, fellow co-workers and hospital staff.
- →The duties of this position vary widely requiring utilization of different processes and methods to accomplish this work.
- →Consult/referral management.
- →Answering and handling incoming and outgoing telephone calls from patients, providers, and VA staff.
- →Entering no-show information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: bbe0196d-f321-4a43-ba07-d9ef78b2e587
Posted via USAJobs