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Supervisory Health System Specialist
Veterans Health Administration · Posted today
HybridLos Angeles, CA$75K – $97KApply by May 15, 2026Health System SpecialistENTJESTJINTJISTJCustomer SuccessHealthcare
Apply for this job →About the Role
The Clinical Contact Center Modernization (CCCM) delivers enhanced access to virtual care and services, maximizes first contact resolution for Veterans, supports positive health outcomes in the continuum of care, and provides an improved Veteran experience. The Clinical Contact Center (CCC) provides Veterans with Clinical Triage, Virtual Clinic Visits, Pharmacy and Scheduling, 24 hours a day, seven days a week, including holidays.
What You'll Do
- →Must be within 50 miles of a VISN 22 catchment area, or willing to relocate within the VISN 22 catchment area at your own expense.
- →Duties include, but may not be limited to the following: The main duty of this position is to plan and implement projects to improve the efficiency and productivity of the scheduling and administrative divisions of the Clinical Contact Center.
- →The incumbent will play a major role in clinic access, data validation, quality assurance, and the education of national directives and policies.
- →The employee identifies, analyzes, and makes recommendations to manage, resolve problems and situations in workflow, work distribution, staffing, performance appraisal, organizational structure, and/or scheduling administration.
- →The incumbent develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints.
- →The Health System Specialist (HSS) will be accountable for program effectiveness at the operating level.
- →Work may also involve developing detailed procedures and guidelines to supplement established administrative regulations or program guidance.
- →Incumbent will evaluate, advise, and execute process improvements of organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, processes, and documentation.
- →The HSS establishes and maintains necessary controls for effective resource management The employee serves as the subject matter expert providing high level operational oversight and expertise.
- →Work Schedule: Full time (Monday - Friday, 7:00 am - 3:30 pm) Telework: Telework eligibility will be discussed during the interview process.
- →Position Description/PD#: Supervisory Health System Specialist/PD147760 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 18ea80bf-737b-47d0-99d0-751295f384de
Posted via USAJobs